Privacy policy
Last updated: 5 October 2026
Who we are
The data controller is Escape2win, Lda., tax no. (NIPC) 518830837, the company that operates Action Arena (Rua Marcelino Mesquita, nº 11, Loja 8, 2795-134 Linda-a-Velha, Portugal). Contact: geral@actionarena.pt · +351 968 841 661.
What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email, phone, date and payment details of your booking | Manage the booking, deposit, rescheduling and cancellations | Performance of a contract |
| Emails and messages you send us | Reply to requests and quotes | Pre-contractual steps / legitimate interest |
| Invoicing | Tax obligations | Legal obligation |
| Browsing data (Google Analytics 4) | Understand how the site is used | Consent (only if you accept cookies) |
Who we share it with
Only providers needed for the service: Escape Navigator (booking system), its payment processor (Stripe), Google (Analytics, only with consent; Google Maps) and YouTube (only when you open the video, in privacy-enhanced mode). Some may process data outside the EU under GDPR safeguards (e.g. standard contractual clauses). We never sell data.
How long we keep it
Booking data: as long as needed for the booking, then for the legal retention period for tax records (10 years). Request emails without a booking: up to 2 years. Analytics data: 14 months.
Your rights
You can request access, rectification, erasure, restriction, portability, object to processing, or withdraw consent at any time by writing to geral@actionarena.pt. You may also lodge a complaint with the Portuguese data protection authority, CNPD.
Booking, deposit and cancellation terms are in the Terms & conditions and the site FAQ.
Cookies
On your first visit you choose between accepting all cookies or essential only. You can change your choice at any time by clearing this site's cookies and data in your browser.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| aa_cookies | Essential (local storage) | Remember your cookie choice | Until you clear it |
| Escape Navigator / Stripe cookies | Essential | Booking system and secure payment | Session to 2 years |
| _ga, _ga_* | Analytics (optional) | Google Analytics 4 — visit statistics | Up to 2 years |
Analytics cookies are only set if you click “Accept”. The map (Google Maps) and video (YouTube) may set their own cookies when loaded.