What is the deposit?
When you book, a €40 deposit is paid. The rest is paid on site.
I booked for 2 people. Is the deposit the full price?
Yes. For a team of 2, the €40 deposit is the full price of the session, so there is nothing more to pay on site. The same rescheduling and cancellation rules apply: with 48 hours’ notice or more you can reschedule and the amount carries over; with less than 48 hours’ notice, or if you don’t show up, it is not refunded.
Why do I need to pay a deposit?
A booking reserves a room and a time slot just for you, and means having a member of our team available during that time. When someone doesn’t show up, that slot can’t be used by another group. The deposit covers part of that cost.
Can I reschedule?
Yes. With 48 hours’ notice or more you can move to another date, subject to availability. The deposit carries over to the new booking.
What if I cancel last minute or don’t show up?
With less than 48 hours’ notice, or if you don’t show up, the €40 deposit is not refunded. If you paid the full price of the activity, the difference is refunded as a voucher.
What if I’m late?
Up to 10 minutes late you can still play, but your game time is reduced accordingly. Over 20 minutes late we may have to refuse entry, as the delay affects the following bookings; in that case the no-show rule applies.
How do vouchers work?
They are valid for 12 months from issue, can be given to someone else and cannot be exchanged for cash.
Group, event and party bookings
In these cases the deposit and cancellation period are different, as they involve more preparation. The applicable conditions are shown at the time of booking.
Is this legal?
Yes. This amount is a deposit (“sinal”), as provided for in articles 440 and 442 of the Portuguese Civil Code. The law allows the service provider to keep the deposit when the activity does not take place for reasons attributable to the customer.
I bought online. Don’t I have 14 days to cancel?
Online purchases usually come with a 14-day withdrawal period. That right does not apply to leisure activities booked for a specific date and time — as set out in article 17(1)(l) of Decree-Law no. 24/2014. Since your booking is for a set day and time, the cancellation terms above apply.